privacy policy

privacy policy

summary

At aqrawi.com protecting your privacy is our top priority. However, We fully understand the concerns you may have about the personal information you submit on our site. That’s why we’ve created the following document to explain every aspect of our Privacy Policy to you. We also want to emphasize that your visit as well as any action taken on the Website will be subject to this Policy. We reserve the right to add, modify or delete any changes to the content of the Privacy Policy if necessary. However, The following changes will always be in accordance with the conditions below. We highly value your trust in us and that is why we aim to provide you with the best and most personalized services while protecting your personal data.

Payment Information

All credit/debit card details and personal information will not be stored, sold, shared, rented or leased to any third party.”
The website policies and terms and conditions may be changed or updated from time to time to meet the required requirements and standards, so customers are encouraged to visit these sections frequently to update them with changes to the website. The amendments will be effective on the day of their publication.”
Information Collected

In order to place an order on our website, We ask for basic information about you. This information includes the following your name, address, city, state, country, telephone number, and contact email address. Etcetera.

Moreover, Our systems collect information about your IP address when you visit the Site. The following does not personally identify you. However, It provides us with details to help deliver our pages to you upon request; in order to customize our site according to your interest in counting the number of visitors and their geographical locations.

We not allow any unauthorized interference from a third party to use any information collected from you.

Modification of information

You can access this feature through “Edit Profile” to edit your personal information at any time.

Information Sharing

“Who do you share my personal information with?”

You should share some information with delivery companies, credit card processors, vendors, and others in order to help deliver the order to you. Apart from normal business requirements, Information may need to be shared with legal authorities for fraud detection and the safety of our website staff, administration, users, members and other parties associated with us. However, We do not rent, sell, barter or give your information to anyone other than as mentioned above.

Use of Information

Your email is the most important item collected about you. It is the means of communication to inform you that your order has been confirmed or processed. Moreover, It allows you to communicate with our customer service and receive newsletters. All information is stored confidentially and will not be disclosed. However, The following changes will be if necessary in accordance with the requirements of the legal authorities or in case of any disputes.

Account Protection

The key to your account is your password. Please make sure to use unique numbers and letters. Moreover, Do not reveal your password to anyone. However, If you share your password or personal details with others, You are responsible for all actions taken in your account. If you lose control of your password, You must notify the aqrawi.com site and change the password immediately.

note that aqrawi.com will never ask you for your password through e-mail, or SMS, or phone, or any other means of communication. It is strongly advised not to respond to any emails requesting this information.

Service Providers:

We may hire third-party companies and individuals for the following reasons:

•To facilitate our service

•To provide the service on our behalf

•To perform service-related services

•Or to help us analyze how we use our Service

•We want to inform users of this service that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, They are obligated not to disclose or use the information for any other purpose.

Use of Cookies

Cookies are used to collect your unique interests when you visit our site. They provide us with insights into the products you are interested in and the pages you visit. Thus, Help us generate information that helps us improve the site. The use of cookies helps in recognizing repeat visitors to facilitate their visit. The cookie is unable to collect data from your computer or hard drive on its own. Most browsers can turn off the cookie feature and delete cookies from your computer. This may restrict certain functions on our website; however, It will not hinder the basic functionality of the site.

In aqrawi.com, We work with third parties, Including advertising companies and web analytics companies that use cookies to collect your browsing activities. The following information is collected, They are usually used by third-party ad networks to serve you by adapting them to your interests and preferences.

Links to other sites

aqrawi.com site may contain links to other websites. However, Please note that other websites may have their own privacy policy over which we have no control. Please therefore understand that our privacy policies once you leave aqrawi.com will not be in effect.

Children

We sell products for children to be purchased by adults. On the other hand we do not sell products to be bought by children. However, If you are under 18 years of age, You can use aqrawi.com under guardian supervision.

Usage Policy

1. The account must be registered with the full name to avoid rejection of your applications in the future.

2. You can use your e-voucher/gift card only once.

3. E-vouchers and gift cards are case sensitive. Please enter the code exactly as shown.

4. Any form of CD keys, gift cards, Prepaid cards, Which was reviewed from the Akrawi account, Or it was delivered via email or a message on the mobile phone that is not refundable or exchangeable at all.

5. Aqrawi Online Games Services and its affiliates do not assume any responsibility for wrong purchases made by you, due to negligence and/or entering false/false information, which may lead to damages/losses.

6. When requesting direct credit recharge services, You acknowledge that you must read the product description carefully and confirm that the electronic goods you have purchased are correct.

7. During the period of refund of electronic goods, If the value of the goods is more than the amount stated in your account or in the checkout process, Akrawi is authorized to settle the balance directly on your account.

8. After delivery, Akrawi Online Games Services is not responsible for any loss or damage to electronic goods purchased through the Akrawi store, And any loss or damage that the buyer may suffer for this reason, knowing that Akrawi Online Games Services does not bear any card that was not correct if it exceeded 15 days.

9. The purchase will be executed when the transaction is correct and undoubted. Any purchase on the site that is under any doubt, will be stopped immediately, and will not be executed, and the full amount will be returned to the transferred account, without reference to the customer, and the customer’s membership will be suspended, and all his information will be sent to the Cybercrime Department to complete the legal procedures about it.

10. It takes up to three weeks to return the amount to its owner in the event that the request is not executed.

11. By registering on the site, you agree to receive messages containing offers and discounts for the products displayed on the site.

12. In some cases, Your order may not be approved for several reasons, for example if the product you want to buy is not available, if the product is priced incorrectly, or if the order is found to be fraudulent. We will refund what you paid for orders that have not been accepted or that are cancelled. Before we consent to the process, we may ask you to provide additional information, Including but not limited to, Phone number and address or official documents proving your identity.

13. When purchasing or sending an e-mail, you agree to receive any emails from us.

14. Any gift or promotional code that the customer may receive as a reward is valid for 3 days unless otherwise stated in the ad details

16. Aqrawi Online Games Services and its affiliates have the right to make any amendments or changes to the site or application and to the policies and agreements associated with the site, including the privacy policy as well as the document to the terms and conditions of service.

Refund/Return Policy:

Digital Products: Digital goods are non-refundable and non-exchangeable and are non-exchangeable.

Cancellation and Exchange Policy:

Digital Products: Digital goods are non-refundable and non-exchangeable and are non-exchangeable.

Please be aware that all cards we have are digital codes that cannot be returned or refunded once purchased and delivered. So please make sure you choose the right product, with the country of the correct store in the correct currency before buying it, We cannot refund or exchange products that have been sent to the customer. The reason for this is that we have no guarantee that the code, delivered immediately after purchase, Still unused. Thank you for understanding!

Terms & Conditions

Please read these Terms and Conditions of Use carefully before using this website.

Your access or use of the aqrawi.com website indicates your understanding of the agreement to comply with these terms and conditions of use.

Please note that aqrawi.com reserves the right, At our discretion, In a change, or modify, add or remove parts of these Terms and Conditions of Use. The changes will be effective when posted on the www.aqrawi.com without further notice. Please review these Terms and Conditions of Use regularly for updates. Your access to the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to be bound by these Terms, Please do not access the site.

Privacy

All credit/debit card details and personal information will not be stored, sold, shared, rented or leased to any third party.”
The website policies and terms and conditions may be changed or updated from time to time to meet the required requirements and standards, so customers are encouraged to visit these sections frequently to update them with changes to the website. The amendments will be effective on the day of their publication.”
Please read our Privacy Policy.

For products/services:

All virtual products are digital products and are delivered via email and Aqrawi account immediately after purchase

We only issue the code(s) for payments made using a 3D Secure debit/credit card. If the debit/credit card you used to purchase is not 3D Secure – we will manually review the payment process and issue the code within one business day.

Products Limit: To avoid fraudulent transactions, A daily limit has been set. If the value of your order is higher than the daily limit, We will review the payment process and issue the code manually within one business day.
No refund policy on digital products: Once the order has been successfully submitted, the codes have been generated and delivered to your Aqrawi account in the form of a digital download, No refunds will be given.
The PIN code of the product is guaranteed to be exactly as described and in working condition, If the delivered PIN is not valid – please contact us within 24 hours of delivery.

Payment method, accepted card types and currency:

“We accept online payments using Visa, MasterCard and Apple Pay credit/debit cards.”
We accept Visa debit and credit cards, Master Car, Mada, American Express
Credit cards that support 3D Secure feature
Local bank transfers within the UAE.

User Account:

If you use aqrawi.com, You are responsible for maintaining the confidentiality of the information you submit through My Account and the corresponding password as well as for restricting access to your computer to avoid the transfer of your account information by other users. You agree to accept responsibility for all activities that occur under My Account or password. We reserve the right to refuse service, terminate accounts, and remove or edit content you have provided on the Site.

Links in Aqrawi.com

We are not responsible for the content of any sites that may be linked to or from the site as well as any bulletin board linked to us or the site. These links are provided for your convenience only and you can access them at your own risk. Unless otherwise indicated, Any other website accessed from the Site is independent of us, We have no control over the content of that other site. In addition Linking to any other website does not imply that we endorse or accept any responsibility for the content or use of such websites.
In no event shall any reference to any third party or third party product or services be construed as being under our consent or endorsement of that third party or any product or service provided by a third party.

Use by minors

This website is not intended for or directed at minors (usually persons under the age of 18, depending on where you live), Because we cannot prevent minors from accessing, viewing, browsing, visiting or purchasing from the Site, We must rely on parents, guardians and those responsible for the supervision of minors to determine appropriate materials for minors to display and/or purchase.
By registering on this website, purchase products from us or provide us with any information, You indicate that you are legally permitted to enter into a binding contract (18 years or older in most jurisdictions) or if you are subject to the law of the age of majority, You must have the express permission of your parent or guardian and any information you provide to us is not inaccurate, deceptive or misleading.
We require that all purchases be made either (1) by individuals who are not minors and can enter into legally binding contracts (usually persons 18 years of age or older, depending on where you live), or (2) by minors with permission from a parent or guardian to purchase products on the Site.

Governing Law/Judicial Matters

These Terms and Conditions shall apply, construed and governed by the laws in force in the Emirate of Dubai, U.A.E. Subject to the arbitration and procedures clause below, Each party hereby agrees to submit to the jurisdiction of the Dubai Courts and waive any objections based on location.

“Any dispute or claim arising out of or in connection with aqrawi.com shall be governed by and construed in accordance with the laws of the United Arab Emirates”

Termination of use

We may terminate your access or suspend your right to access all or part of the Site without notice; For any conduct we believe, At our sole discretion, violates any applicable law; violates these terms and conditions or harms the interests of other users, colleagues or the company itself. In addition We reserve the right to refuse any order from any customer at our sole discretion.

System requirements

Be sure to check the system requirements before purchasing. Make sure you purchase the correct PIN code for the region/country/store.
For computer games, Please check the minimum hardware specifications required.

Prices and product availability

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when detected. Our website contains many products, It is always possible, Despite our best efforts, Some of the products listed on our website may have an incorrect price. We usually check prices as part of our dispatch procedure, So that when the correct price of the product is lower than our specified price, We charge less when sending the product to you.
If the correct price of the product is higher than the price stated on our website, We will normally, At our discretion, Either contact you for instructions before sending the product, Or reject your request and notify you of such refusal.
aqrawi.com• You are not obliged to provide you with the product at the incorrect (lower) price, Even after we send you an order confirmation or shipping confirmation if the pricing error is obvious and unambiguous and can reasonably be recognized by you as a pricing error.

You may be able to put a product in your shopping cart and submit your order for processing, However, your order will be canceled later due to unavailability of the product. Products may sell quickly and there may be a short period of time after placing the order, But when the product is not available. You agree that we may cancel your order even after you have received the order confirmation without penalty.

Dealing with third parties

You acknowledge and agree that your correspondence or business dealings with any third parties, Including but not limited to, any merchants or advertisers, are located on or through the www.aqrawi.com website, including but not limited to payment for and delivery of related goods and services, All other terms, conditions, representations and warranties relating to such transactions are solely between you and such third parties. www.aqrawi.com assumes no responsibility whatsoever for any fees incurred by you or any user of your account when making purchases or other transactions in this manner. Moreover, It is your sole responsibility to ensure compliance with all applicable laws in relation to any such transactions. You agree that www.aqrawi.com will not be liable in any way for any loss or damage of any kind that occurs due to or in connection with any such transactions or money transfers.